The travel industry is now highly specialized and the average traveler depends upon the professional travel agent to guide him wisely. The principals who appoint travel agents to represent them also depend upon their approved agents to follow the best traditions of salesmanship and ethical conduct. The growing number of travel agents and their increased scale of activities require their adherence to fair dealing and ethical practices
Therefore, each AIHUT member by reason of their membership admits and acknowledges that they are aware of the AIHUT Code of Ethics and subscribes to and supports the precepts and principles contained therein.
AIHUT represents all that is professional, ethical and dynamic in our nation's UMRAH Industry related activity and has been recognized as the voice of the Umrah Industry in India.
I - Relations with the Public
The AIHUT member should endeavor to eliminate any practices which may be damaging to the public or to the dignity and integrity of the Travel agents profession. The AIHUT member shall report in writing to the respective Chapter / Regional Sub-Committee on any alleged unethical or unlawful practice which comes to their attention, accompanied by all evidence as they are able to gather in support of allegations.
Such a report shall be confidential in nature and unless otherwise agreed shall not be disclosed to any person. If, after due consideration of the evidences, the Chapter/ Region considers such report sufficiently valid, it shall submit the same to AIHUT Headquarters with its comments and recommendations. In performing its functions in this context, AIHUT shall give regard to the provisions of the Consumer Protection Act and other relevant laws.
It is the duty of the AIHUT member to keep himself and his staff informed and updated in respect of all important aspects of the travel requirements, in order to give clients effective, accurate and professional travel advice, in keeping with the main objective of the Association.
The AIHUT member should possess adequate knowledge of procedure and requirements of Central and State Authorities.
The AIHUT member shall consider every transaction with their clients to be strictly confidential in nature and will not divulge any related information, which may be damaging to either the clients or the trade. At the time of discussions of travel related plans the AIHUT member's staff should fully advise their clients on all formalities and costs involved in the program, and ensure, to the best of his ability that such formalities have been satisfied before travel.
The AIHUT member shall use available advertising materials to acquaint the public with the advantages of dealing with a AIHUT member. Additionally the AIHUT Logo should be incorporated in all advertising materials issued by him. The AIHUT member shall display the AIHUT insignia on entrance doors or display windows, and on all official stationery
The AIHUT member shall not imitate, simulate or copy any name, design, style, mark or patter used by another AIHUT member or Principal without prior permission.
The AIHUT member in his advertising shall avoid incorrect and misleading statements, doubtful superlatives and any negative reference to his competitors.
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